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American Express’ site won’t let me pay the recent activity amount because I have a credit balance amount that exceeds it.  What in the world?  I called them to try to pay the amount by phone but they said the computerized system wouldn’t take it, and that if I want to still pay, I’d have to mail in a check.  I want to pay electronically or by phone and save postage - why won’t you let me!?  !_!
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The image is from my account’s page - the bottom half of the image is what’s displayed when I click [Pay Bill].

American Express’ site won’t let me pay the recent activity amount because I have a credit balance amount that exceeds it.  What in the world?  I called them to try to pay the amount by phone but they said the computerized system wouldn’t take it, and that if I want to still pay, I’d have to mail in a check.  I want to pay electronically or by phone and save postage - why won’t you let me!?  !_!

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The image is from my account’s page - the bottom half of the image is what’s displayed when I click [Pay Bill].